Frequently Asked Questions
Have a question? We're here to help. Find answers to common questions about our product and policies below.
Do you ship worldwide?
We offer shipping to many destinations. Shipping options and costs for your location will be calculated at checkout. For more details, you can review our Shipping Policy.
How long does shipping take?
Shipping times vary depending on the final destination. Once your order is processed, you will receive a confirmation email with tracking details. Please see our Shipping Policy for more general estimates.
How can I contact customer support?
We are here to help! You can reach our customer support team by visiting our Contact Us page or by emailing us directly at support@clawcare-pro.com.
How does the built-in LED light work?
The integrated LED light is designed to illuminate your pet's nail, helping to reveal the sensitive blood vessel inside (the 'quick'). This allows you to trim with greater confidence and helps prevent over-cutting.
Is the ClawCare Pro™ suitable for all pets?
The ClawCare Pro™ is ideal for small pets such as cats, small-breed dogs, rabbits, birds, and guinea pigs. Due to its size, it is not recommended for large dogs with very thick, dense nails.
Is the battery included?
Yes! The ClawCare Pro™ comes with a battery pre-installed, so it is ready to use right out of the box.
How can I track my order?
After your order has been shipped, you will receive a shipping confirmation email containing your tracking number. You can use this number to check the status of your delivery. You can also use the 'Track Order' page on our website.
What is your return policy?
We want you to be satisfied with your purchase. We have a detailed return and refund process. Please read our full Refund Policy page for complete instructions and eligibility.
What should I do if my clipper arrives damaged?
We are sorry to hear that. Please contact our support team immediately via our Contact Us page or at support@clawcare-pro.com. Be sure to include your order number and a photo of the damaged item so we can assist you quickly.
What is included in the package?
Your ClawCare Pro™ package includes one (1) LED Pet Nail Clipper with a pre-installed battery and one (1) user manual to help you get started.

